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Chapter 7 Trouble shooting

This chapter provides trouble shooting procedures for basic problems with the EKI-6311GN. For

warranty assistance, contact your service provider or distributor for the process.

Q 1. How to know the MAC address of EKI-6311GN?

MAC Address distinguishes itself by the unique identity among network devices. There are two

ways available to know it.

• Each device has a label posted with the MAC address. Please refer below.

Figure 23 MAC Address

Q 2. What if I would like to reset the unit to default settings?

You may restore factory default settings in “Configuration File” from “Management”.

Q 3. What if I would like to backup and retrieve my configuration settings?

You may do the backup by generating a configuration file or retrieve the settings you have

backed up previously in “Configuration File” from “Management”.

Q 4. What if I cannot access the Web-based management interface?

Please check the followings:

• Check whether the power supply is OK; Try to power on the unit again.

• Check whether the IP address of PC is correct (in the same network segment as the unit);

• Login the unit via other browsers such as Firefox.

• Hardware reset the unit.

Q 5. What if the wireless connection is not stable after associating with an AP under

wireless client mode?

• Since the EKI-6311GN comes with a built-in directional antenna, it is recommended make the

EKI-6311GN face to the direction where the AP is to get the best connection quality.

• In addition, you can start “Site Survey” in “Wireless Basic Settings” to check the signal

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